General

Can I Choose Not to Use Parts of the Munch Ado Platform (Website, Social Media, Marketing, etc.) for a Reduced Price?

No, the Munch Ado platform is designed to create a connected ecosystem for your restaurant and provide high-quality, e-commerce website, social media management, content creation, marketing efforts and advanced data and analytics.
The moment you break the platform into parts, the power of the data analysis breakdowns and loses power.

Is There a Free Trial Period Available for the Munch Ado Platform?

Munch Ado does not offer a free trial of our platform, however if you’re interested in learning more about the kinds of results we’ve provided for other restaurants, view our case studies for Restaurant Groups and Individual Restaurants.
Munch Ado doesnot require any long-term contracts or long-term commitments; we ask for 90 days and after that, our partnership continues month-to-month.

Does Munch Ado Create an App for My Customers to Place Orders or Reservations?

No, Munch Ado provides your restaurant with a high-end, e-commerce-ready website that’s designed for easy mobile ordering and bookings and features custom, professional photography of your restaurant and menu.

Does Munch Ado Offer Delivery Fulfillment?

Yes, Munch Ado has partnered with a trusted third-party delivery service to offer reliable delivery at a better rate for our clients.
Prospective clients can discuss the implementation of delivery services with their sales representative and existing restaurant partners can contact their dedicated account manager at any time.

Can Munch Ado Work With MY POS System?

Yes, Munch Ado can integrate with some POS systems through a third-party. We’re continuously looking for visionary partners in this space to further connect the online and offline marketplace for restaurants.
You can contact your sales representative or dedicated account manager to discuss how Munch Ado can work with your POS.

Does Munch Ado Organize Events (Restaurant Launches etc.).

Events are not a part of the Munch Ado platform at this time..
However, you can contact your dedicated account manager to discuss adding this to your Munch Ado partnership

The Munch Ado App for Restaurants

Are The Munch Ado App for Restaurants and Munch Ado Restaurant Dashboard Applications I Need to Install?

For your convenience, The Munch Ado Restaurant Dashboard is a fully functional cloud based application available at MunchAdo.biz. You can access it from any Internet connected computer and even manage your business on the go with tablets.
However, if you prefer, The Munch Ado App for Restaurants is available as an app you can install on a medicated tablet or device in your restaurant.

Do I Need an Internet Connection to Access The Munch Ado App for Restaurants?

You must have an Internet connection to access The Munch Ado App for Restaurants because all of your business information is being securely stored in the cloud.

SOCIAL MEDIA, MARKETING, MESSAGING, & ADVERTISING

Where Does Munch Ado Advertise My Restaurant?

Munch Ado makes sure your restaurant is where your customers are. We promote your restaurant across the websites your ideal customers visit most, email, Google search, Facebook, and Instagram.
We also routinely ensure your information and photography is up-to-date and available across popular websites like Yelp.com and TripAdvisor.com. Munch Ado proactively responds to reviews and messages across all these platforms ensuring quick, responsible, and results-orientated customer service.

Can Munch Ado Promote My Weekly/Monthly/ Seasonal Specials/Events?

Yes, of course. During the onboarding process or at any time during your partnership with Munch Ado, just reach out to your account manager to discuss and establish any specific goals you have for your restaurant.

Does Munch Ado Create an App for My Customers to Place Orders or Reservations?

No, Munch Ado provides your restaurant with a high-end, e-commerce-ready website that’s designed for easy mobile ordering and bookings and features custom, professional photography of your restaurant and menu.

How Does Munch Ado Ensure Customers Near My Restaurant(s) Are Being Targeted with Marketing and Advertising?

Munch Ado uses advanced geo-targeting technologies to zero in on the exact location of your restaurant and create a radius allowing us to begin communicating with local customer with sophisticated marketing strategies and sequential storytelling.

Will Someone Train Me on How to Use The Munch Ado App for Restaurants?

Online training and support is available to all restaurants using The Munch Ado App for Restaurants. Schedule your training or support session by emailing Support@MunchAdo.biz or calling 1-888-345-1303. You can also arrange a time by contacting your dedicated account manager directly.

Does Munch Ado Offer Influencer Marketing?

Influencer marketing is not included in the Munch Ado platform at this time.
However, you can contact your dedicated account manager to discuss adding this to your Munch Ado partnership.

Can I Choose to Spend Additional Money on Social Media?

The Munch Ado platform balances the media spend for your restaurant across multiple effective channels for marketing including Google search, display, email, and social media.
However, you can contact your dedicated account manager to discuss adding this to your Munch Ado partnership.

BRANDED WEBSITE

Where Does the Content for My Website Come From?

As part of the onboarding process, Munch Ado offers professional quality photoshoots for the interiors, exteriors, and points of interest unique to your restaurant(s). Additionally, we photograph your menu items and optimize them for presentation online.

Who Hosts My Munch Ado Website? What About My Domain Name?

Munch Ado hosts your website on Amazon Web Services, the most reliable servers available. For more information about Amazon Web Services, visit their website.
As for your domain name, we can transfer your existing domain or create a new one for you.

How Do I Manage the Information of My Website (Hours, Menu, etc)?

Munch Ado manages all of this for you. If you’d like to make any changes, you can speak with your dedicated account manager at any time.

Can I Use Third Party Plugins on My E-commerce Website?

Yes, though we recommend integrating all parts of your restaurant with the Munch Ado platform for best results. The power of connected data can only fully be used when every part of your business is informing the others.
The Munch Ado platform’s no-fee order and reservation solution generates detailed customer profile information that improves the effectiveness not only of marketing but also customer retention.
You can discuss the best solution for you with your dedicated account manager at the time of onboarding or at any point during your partnership with Munch Ado.
If you’re considering the Munch Ado platform and have any further questions about third party compatibility, please contact your sales representative or give us a call at 1-888-345-1303. Existing restaurant partners can contact their dedicated account managers.

ONLINE ORDERS

How Does The Munch Ado App for Restaurants Notify Me About New Orders?

Restaurants are welcome to tailor the way they are notified by The Munch Ado App for Restaurants. Email and phone notifications are available as well as in-dashboard notifications.

Can I Mark Orders as Ready for Pickup, Picked Up, Delivered etc.?

Yes, The Munch Ado App for Restaurants allows you to easily manage the status of all tickets moving through your restaurant with just a few taps. All past and processed orders are just a tap away in the archive.

Will The Munch Ado App for Restaurants Print Orders?

Yes, you can setup the Munch Ado App for Restaurants to print any and all orders.

Who is Responsible for Issuing Refunds?

Munch Ado processes and takes care of any refunds needed for customers on orders through your Munch Ado provided website.

RESERVATIONS

How Does The Munch Ado App for Restaurants Notify Me About New Reservations?

Restaurants are welcome to tailor the way they are notified by The Munch Ado App for Restaurants. Email and phone notifications are available as well as in-dashboard notifications.

How Are Reservations Processed on My Munch Ado Provided Websites?

Reservations requests are sent directly to the Munch Ado App for Restaurants where you can accept, edit, or cancel any and all reservations..

Can I Withdraw From Reservations and Orders on Specific Days?

When setting up your restaurant on The Munch Ado App for Restaurants, you’re in control of allocating tables for reservations. If you wish to adjust the hours during which you accept orders, please reach out to the Munch Ado Crew (Support@MunchAdo.biz or 1-888-345-1303) and they’ll make the necessary changes.

PAYMENTS

What is Munch Ado’s Payment Schedule?

Restaurants are paid TWICE monthly for any and all transactions made through Munch Ado.

What Will the Mode of Payments Be for Transactions Through My Munch Ado Website?

Munch Ado pays restaurants via ACH (Automated Clearing House).

CONNECTED DATA

Are Munch Ado Reports Tailored to My Restaurant(s)?

Yes, Munch Ado emails monthly reports giving you a snapshot of all activity across your social media platforms, website, and marketing efforts. For further details and analytical insights, you can meet regularly with your dedicated account manager to establish and meet certain goals.

What Kind of Information Does Munch Ado Provide?

Your monthly reports include information about:
Revenue, Ordering & Reservations
Total revenue generated, breakdown of revenues by category (appetizers, entrees, etc.), average spend per order, most popular dishes, daily order summaries, etc.
Social Media
Total new followers, impressions, clicks, reach, likes, comments, etc.
Marketing
Allocation of media dollars, performance by platforms, email open rates, impressions, etc.
Customer Information
Demographics, behaviors, order history, etc.
Website
Total visits, average pages per visit, percentages of returning visitors versus new, etc.
ROI Summary
Online traffic allocation and performance, ROI by channel (display, social, Google Search, etc.)